Frequently Asked Questions

CT: We deliver within a 20km radius of Cape Town on a Tuesday, Thursday & Friday

SANDTON: We deliver on a Tuesday & Thursday

JHB EAST/ PRETORIA/ MIDRAND: We deliver every second Tuesday, please ensure you place your orders before Monday 12pm, one week in advance.

DBN: We are not currently available in DBN but keep your eyes peeled for updates!! 

CT: We charge between R49 - R79 depending on how far your delivery address is from our depot in Green Point.

JHB: We charge between R59 - R89 depending on how far your delivery address is from our depot in Bramley

Please WhatsApp us by 7am on the day of your delivery/ collection and we will try our best to make any changes happen! 063 865 8213

HOW DOES COVID-19 LOCKDOWN STATUS AFFECT DELIVERIES?

According to the state of the nation address 22/03/20, food delivery services like ohbaby are exempt from shut-down. We are grateful to be able to continue to deliver you the optimized nutrition your baby needs during this time. We cannot yet foresee how lockdown status will affect the timing of our suppliers processes. Understanding that your family’s needs are our top priority, please do be patient and expect delivery delays of up to a week over the next 21 days. We will do everything in our power to support you during this time.

CT & SANDTON DELIVERY:

We deliver within 1-4 working days. You will be notified via email or sms when your delivery day is confirmed.

JHB EAST/ PRETORIA/ MIDRAND DELIVERY:

We deliver every second Tuesday, please ensure you place your orders before Monday 12pm, one week in advance.

Yes, our meals are carefully packed in coolers. We take no chances when it comes to keeping your food safe. Make sure to pop them in the freezer as soon as you receive your order.

Yes, you can absolutely have your order sent to a different address if you are moving or travelling, as long as it is within the delivery radius. To change your address permanently simply log in to My Account, click on ‘view address’ and edit. To temporarily change your address simply edit your delivery address at checkout and don't forget to switch it back when you return!

Yes, but only if you have freezer facilities at your place of work.

If incorrect items are sent or you are missing items from your order, please email heybaby@ohbabyco.com and we'll look into it for you. 

Unfortunately Ohbaby does not offer this yet but we are in the process of building out our menu offering so watch this space. In the meantime Ohbaby baby blends are an excellent addition to home-prepared food for older babies and toddlers.  Pour our fruit blends over breakfast cereals, smooth our vegetable/ meat blends over whole-wheat toast or pour them over freshly cut and steamed vegetables or brown rice.

Ohbaby is not available in stores yet, but we are looking into it and will keep you posted.

We love this question. Your baby is not going to like everything at first, and that is OK. As they try new foods and flavours they are going to make funny faces, gestures & even gage. It’s their way of saying “whoa, this is new.” Sometimes it can take up to 20 tries before they accept a new flavour, and because their appetites fluctuate, it can be difficult to assertain whether they are rejecting a flavour because they don’t like it or whether they are just not hungry enough. Our advice is to always try new flavours in the morning when baby is feeling rested, energised and hungry. Be patient and remember you’re doing an amazing job.

The World Health Organization (WHO) recommends introducing baby food no sooner than 6 months however most babies start between 4-6 months old. Your baby will tell you when he/she is ready by displaying the following signs:

• Can keep their neck up and sit up without support. 
  
• No longer has the tongue-thrust reflex (this is when they push foods out with their tongues). Fun fact: the mouth and tongue develop in sync with the digestive system, so once their tongues are ready, their tummies are, too.
  
• Is expressing interest in solids by turning towards the spoon and grabbing food with their hands.

You should always consult a health professional to determine what is best for your baby before his or her first bites. Our advice is to watch your baby, not the calendar

It has been scientifically proven that early introduction of allergens actually reduces the risk of developing allergies. That’s why we have included foods like nut butter & sesame seeds on our menu. If your child has known allergies please make sure to review the labels carefully before feeding. Our products are also produced in a facility with tree nuts, seeds, soya, dairy & gluten and may contain traces of them. If you have allergies and are concerned your child may have them too, please consult with a medical professional & have your child tested before feeding them any of our menu items with specified allergens in. 

All our meals are freshly frozen for your convenience. Make sure to pop them in your freezer as soon as they are delivered. Defrost overnight in the fridge for the best results. Meals will last up to three months in the deep freeze.

All our meals come fully prepared and frozen for your convenience. Keep frozen until ready to use. Defrost in the fridge before use. To heat; immerse sleeve in hot water or remove from sleeve, stir and heat to feeding temperature in the microwave. Always check temperature of food before feeding.

Meals will last up to three months in the deep freeze. Once defrosted eat within 24 hours.

Meals are produced & co-packed in a HACCP approved, commercial kitchen in V&A Waterfront, Cape Town.

ohbaby ingredients are not organic but ethically sourced from local farms that we are proud of. By freezing our meals we ensure all the nutrients & goodness are locked it. Meals are free from preservatives & added sugar/salt because what good are fresh, high-quality ingredients if compromised by additives?

Not yet, but we are in the process of becoming Halaal certified. Watch this space!!

You can update your payment information at check out. Follow the instructions and wait to be prompted by payfast to add your new card details.

We offer the following payment methods:

• Credit card: Visa & Mastercard through payfast
  
• Instant EFT through payfast
  
• Traditional EFT

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Simply log in to 'My Account' for an overview of your passed orders. Click on your order number for a more detailed report.

Returns: Unfortunately we do not offer refunds on perishable goods. 

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heybaby@ohbabyco.com with clear photographs of the damage. If we approve the exchange you will be required to keep the damaged goods until we organise a collection and exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. The collection of the damaged goods and the delivery of the exchanged goods may occur on two separate occasions. 

Additional non-returnable items: Gift cards

Simply proceed to checkout and apply your unique promo code to the discount section (top right). For further assistance email heybaby@ohbabyco.com or call 0833242701.

Nope, unfortunately you cannot use more than one promo at a time.

Have any questions or just feel like a chat? Email us at heybaby@ohbabyco.com or give us a call on 063 865 8213.

Simply go to Shop, add your desired products to your cart. When you see your order pop-up on the right, amend the quantity you want to order per product and either click check out or continue shopping

Simply log in to 'My Account' for an overview of your passed orders. Click on your order number for a more detailed report.

Yes! Our packaging is 100% BPA free.

We most certainly do! Go to 'Shop' and click 'Gift vouchers' in the left hand navigation.