Frequently Asked Questions

PLETT 2020 HOLIDAY PRE-ORDERS: Back by popular demand, we are officially open for deliveries to Plett on the following days: 15th & 17th of December 2020. Order cut off is the 31st of November 2020. Please select your preferred delivery date at checkout.

CT & WINELANDS: We deliver within a 30km radius of Cape Town CBD in 1 - 5 working days, Stellenbosch, Paarl & Somerset West within 7 working days.

CT COLLECTION: For customers living outside of our reach eg. Wellington, Rooielse, Melkbos, Franschhoek and beyond. Collection from Green Point is an option at checkout.

SANDTON: We deliver within 1 - 5 working days

JHB EAST/ WEST/ PRETORIA/ MIDRAND: We deliver within 7 working days.

DBN: Delivery to Durban happens once a month. Orders must be placed by the 1st of every month, to qualify for delivery on the second Thursday of every month.

PE, BLOEMFONTEIN & OTHER: We are currently not available in these areas. Keep your eyes peeled for updates. 

We charge between R49 - R89 depending on your area.

Collections are currently only possible in Cape Town from Green Point.

Please WhatsApp us by 7am on the day of your delivery/ collection and we will try our best to make any changes happen! 063 865 8213

IMPORTANT DELIVERY NOTICE:

We are currently experiencing a high volume of orders of our stage 2 meal plans. The current delivery lead time on these products is up to 7 working days.

CT & WINELANDS: We deliver within a 30km radius of Cape Town CBD in 1 - 5 working days, Stellenbosch, Paarl & Somerset West within 7 working days. We do not yet deliver to Wellington, Rooielse, Melkbos, Franschhoek and beyond.

SANDTON: We deliver within 1 - 5 working days

JHB EAST/ PRETORIA/ MIDRAND: We deliver within 7 working days.

DBN : We deliver every second Thursday of the month. Please note: the cut off day to place your orders is the 1st of every month. Any orders placed thereafter will occur the following month.

Yes, our meals are carefully packed in coolers. We take no chances when it comes to keeping your food safe. Make sure to pop them in the freezer as soon as you receive your order.

Yes, you can absolutely have your order sent to a different address if you are moving or travelling, as long as it is within the delivery radius. To change your address permanently simply log in to My Account, click on ‘view address’ and edit. To temporarily change your address simply edit your delivery address at checkout and don't forget to switch it back when you return!

Yes, but only if you have freezer facilities at your place of work.

If incorrect items are sent or you are missing items from your order, please email heybaby@ohbabyco.com and we'll look into it for you. 

We are in the process of building out our +7 months textured, snack and toddler food ranges so watch this space. In the meantime ohbaby baby blends are an excellent snack for older babies and toddlers.  As babies progress onto finger foods and more textured food (yay! for new milestones), it can be difficult to monitor how many nutrients they are getting in. You may find this article on how to transition babies onto the next stage interesting (read) or why not try one of the following simple tricks? Please note: Always consult with a medical professional before feeding baby finger foods

1. Mix our fruit blends with porridge or yogurt

2. Make a smoothie with them by adding fresh fruit, ice  and your choice of milk (recipe's here)

3. Smooth savoury blends over whole-wheat toast and cut into the appropriate sized slices

4. Mix savoury blends with egg to make an omelette or frittata (recipe's here)

5. Toss savoury blends with freshly cut and soft steamed pieces of veg or mix into healthy grains like brown rice or quinoa

For more recipe ideas, tips & tricks visit our blog

ohbaby is currently only available for collection in Cape Town, PE & Durban. ohbaby is not available in retail stores but keep your eyes peeled for updates. 

We love this question. Your baby is not going to like everything at first, and that is OK. As they try new foods and flavours they are going to make funny faces, gestures & even gage. It’s their way of saying “whoa, this is new.” Sometimes it can take up to 20 tries before they accept a new flavour, and because their appetites fluctuate, it can be difficult to assertain whether they are rejecting a flavour because they don’t like it or whether they are just not hungry enough. Our advice is to always try new flavours in the morning when baby is feeling rested, energised and hungry. Be patient and remember you’re doing an amazing job.

The World Health Organization (WHO) recommends introducing baby food no sooner than 6 months however most babies start between 4-6 months old. Your baby will tell you when he/she is ready by displaying the following signs:

• Can keep their neck up and sit up without support. 
  
• No longer has the tongue-thrust reflex (this is when they push foods out with their tongues). Fun fact: the mouth and tongue develop in sync with the digestive system, so once their tongues are ready, their tummies are, too.
  
• Is expressing interest in solids by turning towards the spoon and grabbing food with their hands.

You should always consult a health professional to determine what is best for your baby before his or her first bites. Our advice is to watch your baby, not the calendar

You should always consult a health professional to determine what is best for your baby before feeding him/ her any allergens. 

It has been scientifically proven that early introduction of allergens actually reduces the risk of developing allergies. That’s why we have included foods like nut butter & sesame seeds on our menu. 

If your child has known allergies please make sure to review the labels carefully before feeding. Our products are also produced in a facility with tree nuts, seeds, soya, dairy & gluten and may contain traces of them. If you have allergies and are concerned your child may have them too, please consult with a medical professional & have your child tested before feeding them any of our menu items with specified allergens in. 

All our meals are freshly frozen for your convenience. Make sure to pop them in your freezer as soon as they are delivered. Defrost overnight in the fridge for the best results. Meals will last up to three months in the deep freeze & 24 hours once defrosted.

All our meals come fully prepared and frozen for your convenience. Keep frozen until ready to use. Defrost in the fridge before use. To heat; immerse sleeve in hot water or remove from sleeve, stir and heat to feeding temperature in the microwave. Always check temperature of food before feeding.

Meals will last up to three months in the deep freeze. Once defrosted eat within 24 hours.

We're FSSC 22000 Certified

FSSC 22000 is fully recognised by the Global Food Safety Initiative (GFSI). It demonstrates that we have one of the most robust Food Safety Management Systems available in the world. 

Additional lockdown measures in place:

1. Temperature scans have been implemented at the facility and staff with a temperature over 37 degrees Celsius are being sent home. 

2. Everyone at the facility is always dressed head to toe in commercial grade lab jackets, hair nets & gloves to ensure a safe and sanitary environment. 

3. An alarm bell rings every 30 minutes indicating that staff members are required to wash their hands.

4. Our ohbaby delivery team have been supplied with hand sanitiser and gloves which they will use when delivering your orders. Please feel free to request that orders be left at your door by texting our ohbaby helpline on 063 865 8213.

As a member of the ohbaby family, we value the trust you place in us. We're here to support you and are working hard to increase our capacity, ensuring you have enough food in your freezer. 

Please bare with us as we experience delivery delays due to the effects lockdown is having on both ohbaby and our suppliers. Learn more about our adjusted delivery times here.

We know this is a lot of information, but we want to make sure you and your family are informed during this time.

ohbaby ingredients are not organically certified but ethically sourced and free range from local farms that we are proud of. By freezing our meals we ensure all the nutrients & goodness are locked in. Our meals are not heat pasteurised and are free from any additives, preservatives & added sugar/salt. 'Coz, what good are fresh/ organic ingredients if compromised by additives or heat pasteurising methods that kill the nutrients?

Although we use Halaal meat for all our meals, we are not yet producing our meals in the Halaal certified section of our food facility.

Rest assured we’re doing everything we can to offer you the convenience you deserve & the goodness your little foodie deserves! Watch this space!!

We know these are stressful times for all our families. Your little one’s health is our number one priority, today and everyday.

At ohbaby, we go above and beyond to uphold the highest standards for hygiene and sanitation for our food and sourcing. While the CDC has confirmed there is no evidence of transmission of COVID-19 through food, we want to reassure you that we take food safety very seriously. You can visit our Health & Safety information here.

You can update your payment information at check out. Follow the instructions and wait to be prompted by payfast to add your new card details.

We're streamlining our payment methods and now offer the following secure options:

• Instant EFT through Ozow *Preferred payment method 
• Snapscan
• Traditional EFT
• Credit card through Payfast

If you were previously transacting on our site using  Zapper, Ozow Instant EFT will now be your most convenient way to pay. For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Simply log in to 'My Account' for an overview of your passed orders. Click on your order number for a more detailed report.

Returns: Unfortunately we do not offer refunds on perishable goods. 

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heybaby@ohbabyco.com with clear photographs of the damage. If we approve the exchange you will be required to keep the damaged goods until we organise a collection and exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. The collection of the damaged goods and the delivery of the exchanged goods may occur on two separate occasions. 

Additional non-returnable items: Gift cards

Simply proceed to checkout and apply your unique promo code to the discount section (top right). For further assistance email heybaby@ohbabyco.com or call 0833242701.

Nope, unfortunately you cannot use more than one promo at a time.

Have any questions or just feel like a chat? Email us at heybaby@ohbabyco.com or give us a call on 063 865 8213 or 083 324 2701.

Simply go to Shop, add your desired products to your cart. When you see your order pop-up on the right, amend the quantity you want to order per product and either click check out or continue shopping

Simply log in to 'My Account' for an overview of your passed orders. Click on your order number for a more detailed report.

Yes! Our packaging is 100% BPA free.

We most certainly do! Go to 'Shop' and click 'Gift vouchers' in the left hand navigation.